A Legal Disclaimer

 We exercise a very strict quality control process to ensure that our clients receive only the best goods. 

Please review our policy and verify your order before placing it. 

Shipping and Processing 

Your Kash Mink Hair order is always shipped from our headquarters in Huntsville, Alabama in the United States.

 It takes 48 hours to dispatch and 3 to 10 days (or sooner) to reach if placed before 6 pm CST Monday-Friday. Exceptions may include shipping errors, fraudulent warnings, holidays and weekends, or technical errors. Once your order ships, our system provides you with real-time tracking numbers with delivery confirmation.

When shipped, orders can take several hours to update with tracking information. You will be able to track your orders 24/7 with the tracking links in your account or in your shipment notification message.

* Free shipping is subject to change at any time during promotional events.

Delivery Estimates & Updates

Our system emails your order receipt as soon as your online order is complete. You may also log in to your website account to view your order details. If you have not received an email please contact us immediately. Custom Orders and other items may not be available for immediate shipment. We will notify you of product delays or back-ordered products and hold your order until all products are available. You would have the option to cancel your order for a full refund if you desire; Only before payment. As long as custom production of product as not begun.

We will give you a delivery estimate when you place your order based on the information we receive from our warehouse on behalf of  FedEx (Local USPS). We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as business days and should be considered when calculating shipping times. We entrust  FedEx to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us.

Shipping Carriers

We use FedEx (Local Order USPS in addition) for our shipping services. Shipping carriers may also be experiencing delays that are outside of our control, which we cannot be responsible for. Most packages we ship (orders over $100 USD) require signature confirmation due to the high value of our products unless you complete our signature waiver form.

We  Take  Fraud  Seriously

We require that your shipping and billing addresses must match for your order to be approved. If your order has been declined due to an Address mismatch, please contact us to resolve the issue. If you have a special request for a different billing and shipping address, please email us at contact@kashmainkhairs.com with additional forms of identification ready to provide to us. If you are a thief or somebody fraudulently using a credit card that belongs to somebody else, rest assured that your IP address is logged and you will be prosecuted.

Undeliverable Packages, Incorrect Addresses, And Refused Deliveries

Your order will normally be shipped via USPS or FedEx to the address you provide. Tracking numbers are sent to your email address as soon as a shipping label is created. If you do not receive a tracking number, please let us know. Use your USPS/FedEx tracking number to track your package in transit.

Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order at least x3. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. FedEx charges a service fee for address corrections. With FedEx, it is not possible to change the shipping address after shipment, under any circumstances.  Please check your order at least x3; just be sure. You will be charged for any additional fees caused by bad address information. Kash Mink Hair's is not responsible for stolen packages.

Due to problems with missing shipments and fraud attempts, we ship all packages as SIGNATURE CONFIRMATION... meaning someone must be there to sign for the package. USPS or FedEx will attempt to obtain a signature at the time of delivery. We are sorry, but we do not have any way to give special delivery instructions to the FedEx delivery person and any such instructions will be ignored. USPS/FedEx will usually make several attempts to deliver your package. They may also leave a notice of their attempts to deliver at the delivery address and give you a telephone number to call for pick-up or to arrange alternate delivery. It is the customer's responsibility to arrange for package pick-up if necessary. No refunds will be issued for refused or abandoned shipments.

Lost Shipments

If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please contact us by phone or email immediately. We will contact USPS or FedEx right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 8-10 business days. If it is determined that your shipment has been lost a replacement will be sent pending FedEx's investigation of the situation. If the product comes returned to us as undeliverable, we will contact you and re-ship the item at our expense depending on the situation.

International Shipments

We do ship internationally. However, we only accept PayPal, Western Union, and bank wire transfers from International Customers. PayPal does not service all countries. If this is the case then Western Union may be your best option. To place a Western Union or bank transfer order with us, please contact customer service with your order requirements. We do not accept credit card payments through our website or over the phone for international orders, this is due to concerns of fraud. We use FedEx International shipping and FedEx to ship outside of the Domestic United States. These shipping options are made available to you when you register an account, and when you select the shipping destination for your order during the checkout process.

International Shipments must clear customs. The rules and requirements for customs clearance vary by country. It is the customer's responsibility to pay any additional taxes, fees, or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment. Please read the information we have provided concerning customs clearance. This information may be found on the ASK US page of our website.

Incorrect Orders/Products

In the rare occurrence of a mistake or delay from our end, we will make every effort to correct it. If we shipped the wrong item or something is missing, we will re-ship it at our expense using the same method of shipping as on your order. You must notify us of any incorrect or missing items within 7 days after receipt of your shipment.

Please allows 2-4 business days for processing. For Raw Indian, Cambodian or Vietnamese Hair please allow 5-10 business days for processing. For customized wigs please allow -4 days for processing. For Clip-In Extensions please allow 4-12 business days for processing due to clip ins being handmade and customized. Processing occurs Monday-Friday ( if you place an order on Friday, Saturday or Sunday your order will be processed on the next business day which is Monday. ) 

Domestic Flat Rate shipping is 2-7 business days.

Domestic Express shipping is 3-5 business days

International shipping is 5-10 business days depending on location

Packages are delivered via FedEx (Local USPS.

Cancellation Policy

Orders can be changed or modified before processing; if processing has occurred no further changes can be made.

No Refunds; please check before purchase. The customer Cannot choose to reject it at the doorstep once reached.

The time window for cancellation varies based on different Products and the order cannot be canceled once the specified time has passed.

In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged.

The details about the time window mentioned on the product page or order confirmation page will be considered final.

In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for Online orders.

Kash Mink Hair's reserves the right to accept the cancellation of any order. Kash Mink Hair also reserves the right to waive or modify the time window or cancellation fee from time to time.

Returns and Exchanges 

Federal law prohibits the return of human hair products that have been used and that includes trying them on NO EXCEPTIONS.

We offer a return policy on unopened hair extensions within Seven (7) days of you receiving your order, hair extensions cannot be opened, dyed, tampered with or worn to receive a full return. We also ask that hair be returned in original packaging, if hair has been detected as tampered with we will not honor the return.. If you don't want to use/keep the items you can return them and get a Full Refund but the return freight and customs fee should be borne by you. If the order is our fault we will give you a full refund. Please email us to make arrangements and refund. However, all custom orders such as Wigs, Color, Bundles, Clip-ins, Frontals/Closures, and used hair products.

We offer an exchange policy on unopened hair extensions within Seven (7) days of you receiving your order, hair extensions cannot be opened, tampered with or worn to receive an exchange. I addition, if items have been used or altered (bleached, installed, brushed, dyed, picked, cut, or washed etc.)  Customers are responsible for shipping cost for returning or exchanging an order. All exchanges must be returned in original packaging. Please allow standard processing time and shipping for exchanges.

Hair extensions are considered an hygienic product and scared for some countries.

Therefore, we do not offer any returns or exchanges if the seal on the bundle has been broken or tampered with in any way.​

PLEASE NOTE: ALL POSTAGE COSTS FOR RETURNS MUST BE COVERED BY THE CUSTOMER UNLESS IT IS OUR FAULT. WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PURCHASES FROM KASH MINKS.

ALL CUSTOM PRODUCTS (Custom Wigs, Double Weft Bundles, Clip-ins) Raw Indian, Vietnamese, Custom Color Hair, and Cambodian Hair).

ARE FINAL SELL NO REFUNDS. NO EXCEPTIONS.

Please check your custom order several times to be sure of order.